Claims Process

Lloyd’s Property

Property

All claims are administered via Proclaim Management Solutions

Step 1:

Complete the claim form located with the Document Library from our website

Step 2:

Send the claim form to our Claims Department, Email claims@miramaruw.com.au

Step 3:

Claim form and any related information is sent directly to Miramar dedicated claims team within Proclaim for review and advice.
After Hours Contact Details:
For claims notifications after working hours please call 1300 552 446

Liability and PI

All claims are administered via Miramar Claims Manager Geraldine Grace.
Step by step process is as above but claims are referred directly to London via Miramar.

FAQ's – Things you should know about our claims process

Query	Response

What is your time frame for acknowledgement and registration of our client's claim?	24 hours from Proclaim receiving the claim.

Do you require a claim form or is a detailed report and associated information sufficient?	Claim form is preferable but not mandatory.

On smaller claims which do not require an assessor to be involved, what is your expected claim competition/authorisation timeline once all required information is at hand?	72 hours.

At what level of claim do you automatically appoint and assessor to manage claims outside your office?	Proclaim does not have an automatic appointment trigger - appoint of a loss adjuster is bases on the circumstances of the claim.

Is your assessment team internal or external?	External.

Who is on the panel of your assessors if external? Please advise their contact details.	Crawford and Company 1300 135 790, Technical Assessing (02) 9889 2800

If serious issues arises an assessor dealing with the claim that holding up or aggravating a claim, are you prepared to change assessors mid-claim? Occasionally personality issues can and do arise.	Yes - Where warranted.

What claims setting authority do you hold without referral to you security on each of the classes of business you deal with?	$60,000.

What follow up procedures do you have in relation to pursuing assessors and repairers? ie. Do you wait for them to respond or do you have procedures for frequent updates required?	5-7 business days.

Are you able to arrange EFT payments as opposed to cheques to expedite claims finalisation?	Yes - This is preferred.

Documents

Click one of the two sections below to view and download each sections related documents.

Brochures

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